YOUR BOOKING TERMS AND CONDITIONS
Company Registration Number: 10627533
1.1. These are the legal terms and conditions (the “Terms”) which apply to your Booking with Go Zero Limited, a company registered in England with registered office at The Stables, Moneys Farm, Bottle Lane, Mattingley, Hampshire, RG27 8LJ, with company number 10627533.
1.2. Please read these Terms carefully and make sure that you understand them before booking any Go Zero journeys.
1.3. When certain words and phrases are capitalised in these Terms, they are defined terms with the meaning given in section 14 below.
1.4. In these Terms, when we refer to “Go Zero” or to “we”, “us” or “our”, we mean Go Zero Limited and, in relation to your journey, the Go Zero described in section 2 below. When we refer to “you” or “your”, we mean you as the Passenger or the Booker on a Booking.
1.5. If a particular term in these Terms is invalid or inconsistent with any Applicable Law, the Applicable Law will apply, but the other terms will remain valid.
1.6. Travelling with Go Zero
1.6.1. When you book a journey with us, your Booking and contract is with Go Zero Limited. The service will be provided by a Go Zero partner or if not available a third-party supplier; All journeys are governed by these Terms.
2.1. Making a Booking
2.2. All Bookings must be made by someone over the age of 18.
2.3. Journeys can be booked directly with us through the Website, our App, by phoning our Customer Services.
2.4. When a Booking is confirmed
2.4.1. When you complete the order process with us, it is treated as an offer to contract with us. The offer is only accepted by us, and a contract formed, when we generate a Booking Reference in our systems. If you try to book but for any reason this fails and does not generate a Booking Reference, you will not have a valid Booking with us.
2.4.2. Your Booking Reference will be displayed on your Booking Confirmation. Please check all the details carefully. You should contact us if anything is incorrect.
2.4.3. If you think you have made a Booking but have not received a Booking Reference or Booking Confirmation, please contact us.
2.5. Cancellations of Bookings for certain behaviours
2.5.1. We reserve the right to cancel your journey or Bookings connected to you, deny you or take other action to protect us and our systems, with or without prior notice to you, if:
2.5.2. the cardholder did not authorise or disputes the authorisation of the payment and/or claims that the Booking is fraudulent;
2.5.3. you have not paid (or the Booker has not paid on your behalf) the appropriate fares or any other outstanding charges related to your Booking;
2.5.4. we reasonably suspect that the Booking, or any information provided in relation to the Booking (whether provided by the cardholder, the Booker or a Passenger) is fraudulent, deceptive or inaccurate; and/or
2.5.5. we reasonably suspect that the cardholder, Booker or any Passenger on the Booking, is connected to any other fraudulent activity.
2.6. Fares, taxes, currency and payment
2.6.1. Fares are for your specific journeys only. Our fares cover your road transport from pickup address to destination address and do not any other extras, unless stated otherwise.
2.7.1. Our fares are payable in the currency shown at the time of Booking. If you add any extras (such as refreshments) or make changes online or by phone, we will charge you fees in the same currency as your original Booking.
2.8.1. Unless we tell you otherwise, the Booker must pay in full at the time of making your Booking.
2.8.2. Payment methods may differ depending on the Website, App or sales channel you are using.
2.8.3. Your bank or card issuer may charge you foreign currency or other transaction fees. We are not responsible for these fees.
2.8.4. We may process your payment otherwise than in real time. If payment fails or is reversed for any reason after you have made a Booking, we may need to contact the Booker to request that payment is completed. If we do not receive payment in full either within 24 hours of booking we will cancel your Booking.
3. Booking Amendments
3.1. Our fares and fees are non-refundable, if wish to amend your booking to a new date or time, a booking charge may be applied except as stated in these Terms.
3.2. Standard Tickets
3.2.1. Booking amendments can be made up to 3 days before travel. Changing to a new date/time will require a new booking where additional charges will apply.
3.3. Flexible Tickets
3.3.1. Unlimited Booking amendments / changes can be made.
4.1. Our fares and fees are non-refundable, so if you cancel, miss, or do not take your journey you will not receive a refund, except as stated in these Terms.
4.2. Standard Tickets – Cancellations up to 3 days before the Booking
4.2.1. You can cancel your Booking in full up to 3 days before the Booking. You will be able to transfer your booking costs for future travel OR you can receive a refund for the journey cost. You can make bookings changes or cancellations by calling or emailing our Customer Services team.
4.3. Flexible Tickets
4.3.1. You can cancel your Booking in full up to 1 hour before travel. You will be able to transfer your booking costs for future travel OR you can receive a refund for the journey cost excluding the flexible ticket charge. You can make bookings changes or cancellations by calling or emailing our Customer Services team.
4.4. Cancellations due to serious illness or family bereavement
4.4.1. If you need to cancel due to serious illness or family bereavement, please contact our Customer Services Team as soon as you can. Our team will review your case and we may offer you a voucher towards the value of a subsequent journey, to be used within six months. You may be asked to provide proof of these special circumstances.
4.5. Method of refund
4.5.1. We will only pay refunds to the Booker using the original payment method. If the original payment method is no longer available, we will refund to an alternative payment method in the Booker’s name. If you have booked through an Agent, they will be responsible for passing on any refund to you. We are not responsible for any fees the Agent may apply for processing the refund.
4.5.2. A refund made to someone presenting themselves to us as the Booker using the necessary Booking and security details, and who we reasonably believe is the Booker, will be deemed a proper refund and we will not process any further claim for a refund by the Booker or any other Passenger on the Booking.
4.5.3. Refunds will normally be made in the original currency in which the Booking was made.
5. Travelling with Children and Infants
5.1.1. For the purposes of these Terms, an “Infant” is a child under the age of two years old on the date of the journey and a “Child” is a child over the age of two years old and under the age of 16 years old on the date of the journey.
5.1.2. We only carry Infants or Children if they are travelling with an Accompanying Adult, who must be on the same Booking as the Infant or Child.
5.1.3. For safety and operational reasons, car seats will be provided for all infants and children.
5.1.4. If you are travelling with an Infant or Child, you must always take full responsibility for them throughout your journey. You must ensure that they are adequately and securely seated.
6. Early arrival of the Aircraft
6.1.1. Aircraft landing early – we will review and reschedule you booking on a best effort basis on the following ticket terms;
6.1.2. Flexible Ticket holders
126.96.36.199. If you have purchased a flexible ticket your journey will be rescheduled to the earliest possible collection time available to us; service will be provided by a Go Zero partner.
6.1.3. Standard Ticket holders
6.1.4. If you have purchased a standard ticket you will need to wait in the Airport until your agreed collection time.
7. Late arrival of the Aircraft
7.1.1. Late arrival of flights has an obvious effect on our business, our schedule and other customers bookings.
7.1.2. If your flight is delayed by more than 60mins from its scheduled arrival time – we will review and reschedule your booking as required in line with the ticket terms:
7.1.3. Flexible Ticket holders
188.8.131.52. If you have purchased a flexible ticket your journey will rescheduled; service will be provided by a Go Zero partner, or if not available, a third-party supplier. No extra charges will apply.
7.1.4. Standard Ticket holders
7.1.5. If you have purchased a standard ticket your collection will be rescheduled; service will be provided by a Go Zero partner, or if not available, a third party supplier. Where the service is supplied by a third party, if there is a difference from the GoZero fare, a credit or charge may apply. In the event a charge is applied you may be entitled to compensation from the Airline due to the delay. Please check with your airline.
8. Passengers requiring special assistance
8.1. Specific requirements
8.2. If you have special assistance requirements in relation to a disability or a medical condition, please add any requests at the time of making your Booking. Please make sure you let us know your requirements at least 48 hours before the scheduled pickup time.
9. Right to refuse carriage
9.1. We may refuse to carry you and/or your Baggage, or remove you from a journey, without any liability on our part, if:
9.2. you are drunk you or your Baggage may put the safety of the car and driver or the health or safety of any person in the car in danger or at risk;
9.3. or under the influence of alcohol or drugs;
9.4. you are, or there is good reason to believe you are, in unlawful possession of drugs;
9.5. your mental or physical state is a danger or risk to yourself, the car and driver or any other person in it;
9.6. you have caused harm to, injured, or used threatening, abusive, insulting, obscene or lewd language or behaviour towards the driver.
9.7. In any of the situations outlined in section 7 above:
9.8. we may cancel any subsequent journeys contained in your Booking (and no refunds will be paid in such circumstances); and we may cancel any existing Bookings and/or refuse to accept future Bookings for you for such length of time as we deem appropriate with regard to the circumstances.
10. Damage to Baggage
10.1. We are not liable for any damage to your Baggage except to the extent the damage resulted from our fault.
10.2. In respect of Baggage, we shall be liable to you for its destruction, loss or damage during the time it was in our charge and to the extent that damage did not result from the inherent defect, quality or vice of the Baggage.
10.3. We shall not be liable to you for damage due to over-packing or for normal wear and tear of Baggage such as small scratches, scuffs, dents and cuts, or other damage which does not prevent you from using the Baggage.
11. Travel Insurance and Insolvency Protection
11.1. Because our liability is limited, you should always ensure you have adequate insurance cover for your entire travel, including to cover the value of your Baggage and its contents and any medical risks.
12. Data Protection
12.1. We control the ways and the purposes for which your personal data is processed by us and we are the “controller” for the purposes of the data protection laws that apply to us, including EU Regulation 2016/679 (General Data Protection Regulation or GDPR).
12.3. Please ensure that the contact details of the Booker and any Passengers provided to us are correct and update them us immediately if they change. You can do this via contacting our customer services team.
13. Choice of Law and Jurisdiction
13.1. Unless otherwise provided by Applicable Law (including, where applicable, the Conventions and Regulation EU261):
13.2. these Terms and all services provided by us to you pursuant to these Terms, including in respect of yourself and/or your Baggage, shall be governed by the laws of England and Wales;
13.3. you can bring proceedings in the English courts, which shall have non-exclusive jurisdiction in relation to any dispute (contractual or non-contractual) arising out of or in connection with this Agreement including any question regarding its existence, validity or termination;
13.4. if you are a consumer resident in another member state of the European Union, you may also be able to bring proceedings in the courts of the member state in which you are resident; and
13.5. if you are a consumer resident in Switzerland, you may be able to bring proceedings in the canton in which you are resident.
14.1. The following terms shall have the following meanings when used in these Terms:
14.2. “Accompanying Adult” means an adult Passenger of at least 16 years of age who is on the same Booking as an Infant or Child and accompanies them in the car;
14.3. “Additional Services” means services we offer other than our car service;
14.4. “App” means the Go Zero mobile applications connected to the Website and operated by or for Go Zero where Bookings can be made;
14.6. “Applicable Law” means all laws, statutes, regulations, bye-laws, mandatory codes of conduct and mandatory guidelines, including the Convention, applicable to the Booking, your travel with us and any other services we provide to you under these Terms;
14.7. “Baggage” means your personal property accompanying you on your trip, including Cabin Baggage and Hold Baggage;
14.8. “Booking” means a booking for one or more Go Zero journeys (with any Additional Services if applicable) which is accepted by us in accordance with section 2;
14.9. “Booking Reference” means the alphanumeric locator we issue to the Booker to confirm and identify each Booking;
14.10. “Booker” means an adult of at least 18 years of age who makes a Booking on behalf of all Passengers in that Booking;
14.11. “Booking Confirmation” means the confirmation from Go Zero to the Booker which includes your Booking Reference and sets out the details of your Booking and any special terms and conditions applicable to your Booking;
14.12. “Cabin Baggage” means any Baggage you take with you on board (including items such as handbags, briefcases and laptop bags) and which is not Hold Baggage (if we check any of your Baggage into the aircraft hold at check-in or at the gate, it becomes Hold Baggage);
14.13. “Child” has the meaning given to it in section 5;
14.14. “Customer Services Team” means Go Zero’s customer services phone team.
14.15. “Government Tax” means VAT in the United Kingdom and/or equivalent passenger tax levied by government in certain jurisdictions which we are obliged to pay on your behalf in respect of your journey.
14.16. “Hold Baggage” means Baggage of which we take custody for stowage in the aircraft hold.
14.17. “Infant” has the meaning given to it in section 5;
14.18. “Passenger(s)” means any person or persons on a Booking carried or to be carried in a Go Zero service.
14.19. “Website ” means www.gozero.earth or other website where Bookings can be made.
Last updated: 22 July 2019
TERMS AND CONDITIONS
The term ‘Go Zero’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Stables, Moneys Farm, Bottle Lane, Mattingley, Hampshire, RG27 8LJ. Our company registration number is 10627533. (Registered in England and Wales). The term ‘you’ refers to the user or viewer of our website.
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- Perform general, financial and regulatory accounting and reporting
- Enable a sale, reorganisation, transfer or other transaction relating to our business
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- Where permitted by law, it is necessary for our legitimate interests or those of a third party, and it is not inconsistent with the purposes listed above.
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